Cancellation & Refund Policy

Last updated: October 14, 2026

This policy explains how cancellations and refunds work for services provided by ZipLeo, operated by Right Lime LLP.

1. Your Service Agreement Comes First

Our plans and offers change over time, so the specific cancellation, refund, billing and guarantee terms for your Services are set out in your proposal, order form or service agreement (your “Service Agreement”). If anything in this policy conflicts with your Service Agreement, your Service Agreement controls.

2. How to Cancel

You can request cancellation at any time by contacting us through your account contact or the contact form. Please include your business name and the Services you want to cancel.

Unless your Service Agreement says otherwise:

• cancellation takes effect at the end of your current billing period;
• you will not be charged for billing periods after cancellation takes effect; and
• you remain responsible for charges incurred before that date, including any advertising spend or delivered leads.

3. What Happens After Cancellation

When cancellation takes effect, access to the tools, automations and services we manage for you will end. Ownership and transfer of any websites, accounts or other deliverables are handled as described in your Service Agreement. We recommend exporting any data you want to keep before your cancellation date.

4. Refunds

Refund eligibility depends on the terms of your Service Agreement. Except where your Service Agreement provides otherwise or where required by law:

• fees for completed billing periods and services already performed are non-refundable;
• advertising spend paid to third-party platforms such as Google or Meta cannot be refunded by us; and
• setup work that has already been completed is non-refundable.

5. How to Request a Refund

To request a refund you believe you are eligible for, contact us through the contact form with your business name, the charge in question and the reason for your request. We will review it and respond within a reasonable time. Approved refunds are returned to the original payment method, and processing times depend on your bank or card provider.

6. Billing Disputes

If you think you have been charged in error, please contact us before disputing the charge with your bank so we can look into it quickly.

7. Changes to This Policy

We may update this policy from time to time. Changes do not affect terms already agreed in your Service Agreement.

8. Questions

If you have questions about cancellations or refunds, contact us through the contact form.